Privacy Policy

Privacy Policy

PERSONAL DATA PROTECTION POLICY

Last Updated: March 31, 2026

INDEX Media respects the privacy of all customers and visitors and is committed to safeguarding the personal information you provide to us. This Policy explains how we collect, use, and protect your personal data.

  1. Application of Policy

This Personal Data Protection Policy is based on applicable UAE data protection laws, including relevant Federal and Emirate legislation.

By providing your personal information through placing an order, using our website, or interacting with our services (“Service”), you agree to the terms of this Policy.

We use your data to deliver and improve our services. By using the Service, you consent to the collection and use of information in accordance with this Policy.

INDEX Media implements appropriate technical and organizational measures to protect your Personal Data. However, while we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security of information transmitted online.

  1. Legal Basis for Processing

We process your Personal Data based on the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests, such as improving our services
  1. Collection of Personal Data

“Personal Data” refers to any information that can identify an individual.

We may collect the following information:

  • First name and last name
  • Business or residential address
  • Email address and phone number
  • Payment details, including credit card or banking information

All personal information provided is kept strictly confidential.

  1. Usage Data

We may collect anonymous data regarding website usage, such as:

  • Browser type
  • Pages visited
  • Duration of visits

This data helps us improve website performance and user experience and does not personally identify users.

  1. Cookies

We use cookies to enhance your browsing experience, analyse website traffic, and personalize content.

You may choose to accept or reject cookies through your browser settings or through a cookie consent mechanism where available. Please note that disabling cookies may limit certain features and functionality of the website.

  1. Use of Your Personal Data

INDEX Media may use Personal Data for the following purposes:

  • To process and fulfil orders, including payments
  • To provide, operate, and maintain our services
  • To communicate with you via email, phone, SMS, or notifications
  • To send updates, promotions, and marketing communications (you may opt out at any time)
  • To respond to inquiries and customer service requests
  • To analyse usage trends and improve our services, products, and customer experience
  1. Your Rights

You have the right to:

  • Access your Personal Data
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Withdraw consent at any time
  • Opt out of marketing communications

Requests can be made through the contact details provided below.

  1. Use and Disclosure of Personal Data

We do not sell, rent, or lease your Personal Data to third parties.

We may share your information only when necessary with:

  • Financial institutions or payment processors to facilitate transactions
  • Service providers who assist in operating our business

All such parties are required to maintain the confidentiality and security of your data.

  1. Third-Party Services

We may use third-party services such as:

  • Payment gateways
  • Website hosting providers
  • Analytics tools

These third parties process Personal Data only as necessary to perform their services and are obligated to protect your information.

  1. Withdrawal of Consent

You may withdraw your consent to receive marketing communications at any time by:

  • Clicking the “unsubscribe” link in emails, or
  • Contacting us directly
  1. Protection of Personal Data

We implement appropriate security measures to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction.

  1. Data Retention

We retain Personal Data only for as long as necessary:

  • Transaction data is retained for legal and accounting purposes
  • Marketing data is retained until you withdraw consent
  1. Data Breach Notification

In the event of a data breach, we will notify affected users and relevant authorities where required by applicable law.

  1. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from minors. If such data is identified, it will be deleted promptly.

  1. Changes to Policy

We may update this Policy from time to time to reflect legal or operational changes. Updates will be effective upon posting on our website.

  1. Contact Us

For any questions, requests, or to exercise your rights, please contact us:

  • Email: info@indexmedia.ae
  • Website: https://indexmedia.ae
  • Address: INDEX Holding Headquarters, Road D-62, Opposite to Nad Al Hamar